MEET & GREET

In the event of a delay, the Moveolux team can monitor your flight and adjust the coordination between greeter, chauffeur, vehicle and connected services, reducing idle time and uncertainty. In case of cancellation or significant changes, we can support the rescheduling of your mobility services and, where the airport meet and greet service where the airport meet and greet service includes it, assist with the coordination of airport procedures, rebooking or the swiftest possible repositioning. Moveolux assists and coordinates throughout, while any decisions on the flight, ticket, reprotection or refund remain with the airline, the airport and the conditions of the ticket.

Yes. VIP lounge access can be organised on request, where available and bookable at the airport in question, in which case it is understood to be a paid extra rather than included in your flight ticket. Within the airport meet and greet service, the lounge offers a welcome degree of comfort and privacy for departures, transits, extended waits or delays, and is appreciated by VIP guests, family offices and corporate travellers. Moveolux can manage the booking and align it with chauffeur, greeter, flight timing, fast-track, luggage and airport procedures. If you are wondering how to access a VIP lounge in an airport, we handle the arrangements on your behalf.

Porter assistance for luggage can be coordinated as part of the airport meet and greet service where available. On arrival, your greeter can arrange support at baggage claim and assistance with your bags through to the handover with the chauffeur or the exit point, a touch especially valued by VIP guests, families, groups, delegations and international travellers with substantial luggage. Porter service is an optional extra at airports, stations and ports, with availability, arrangements and costs varying according to the airport and the package booked.

Fast-track or priority passport control can be arranged as part of the airport meet and greet service where available, though it cannot be presented as guaranteed at every airport. Moveolux coordinates fast-track, priority assistance and dedicated paths according to the airport's procedures, the terminal and the type of service requested. It is worth noting that security fast-track and passport control are distinct routes that do not always coincide, so each is organised where conditions allow.

When airport procedures permit, your airport greeter meets you directly at the aircraft gate, or at the nearest authorised point. Where access to the gate or airside area is not allowed, the meeting is arranged at a dedicated point in the terminal, such as the arrivals area, passenger exit, baggage claim or an authorised meeting point. Whatever the exact location, Moveolux coordinates the airport meet and greet service so that the passage from aircraft to vehicle remains as effortless as possible.

Our airport meet and greet service is available at major Italian, European and international airports, in keeping with Moveolux's reach across Italy, Europe and the world. We attend key gateways such as Milan Malpensa, Milan Linate, Bergamo Orio al Serio, Rome Fiumicino, Rome Ciampino and Venice Marco Polo, among other airports strategic for business and luxury travel. The level of assistance may vary according to airport, terminal, airline, type of flight and local procedures, yet the value remains constant: your airport greeter coordinates the entire experience with chauffeur, vehicle, luggage and onward mobility.

Our airport meet and greet service covers arrivals, departures and connections with equal care. On arrival, a greeter welcomes you at the gate or the nearest authorised point where procedures allow, guides you through the terminal, assists with hand luggage, and hands you over seamlessly to your Moveolux chauffeur, with priority passport control and fast-track arranged where available. On departure, you are met at the terminal entrance and accompanied through check-in, luggage handling and security guidance, while connecting passengers are escorted from the arriving flight to the next gate. Porter coordination is available on request as an extra service, alongside tax refund assistance, check-in queue management and security or passport guidance on departure. The same attentive meet and greet assistance can be arranged across major Italian, European and international airports and selected railway stations, subject to local procedures and service availability.